Job description:

This position’s primary role is to service the IT support needs of the user base in a demanding results-oriented environment.  This role is expected to deal with the majority of calls and emails to the Help Desk using a variety of problem solving techniques, while maintaining a high level of customer satisfaction.

Coordinator will develop and increase his/her support skills in a pressurized environment and be able to expand his/her technical ability across a range of software, hardware, and mobile platforms.

Key Tasks and Responsibilities

• act as the primary contact for IT related problems and issues for the Company’s employees;
• solve hardware and software problems on computer systems and other supported hardware (mobile devices, phones, voicemail, projectors, etc.);
• support Partner/Manager telephone forwarding changes;
• consistently perform  follow-up with users to ensure complete resolution and user satisfaction;
• maintain accurate inventory database, repair log and activity log;
• develop schedules and tracking processes to follow up on reports and alerts as required;
• provide on-site staff replacement support to other offices when required due to vacations, illness and other absences;
• enforce IT guidelines and policies to ensure data integrity, system reliability, and data security while providing essential flexibility to end users;
• provide support for the varied Audio-Visual equipment (Projectors, Videoconference Units etc);
• capable to coordinate off-site repairs with external vendors;
• test new applications as well as system hardware and software upgrades;
• lead end user training programs;
• travel as required to support other Company’s offices and off-site training sessions.

Requirements:

• excellent customer service skills are paramount to success in this position;
• fluent written and verbal communication skills in English is required;
• strong communication skills in German is required;
• BA/MA degree in Computer Science, Management Information Systems or related field, or an equivalent combination of education, training and experience is required;
• 2-4 years previous corporate experience is preferred;
• demonstrated interest and aptitude in technology and technical issues;
• communicate well with customer and members of the team, display a confident and self-motivated approach;
• strong time management and prioritization skills in a multi-tasking environment;
• ability to work well in a team environment;
• ability to be calm and think clearly under pressure.

What we offer:

• working in a challenging, fast-paced, dynamic professional services firm;
• great opportunity to develop;
• attractive remuneration and high work standards;
• additional benefits.